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FAQ

Temporary account

When is my card charged?

Your card is charged rigth away and one trip is registerd to the car.

You will get an on screen confermation about payment and can download receipt.

This trip can not be refunded.

What happens if a trip is paid but you do not travel?

Your trip can not be refunded

What is the window of time to pay for a trip?

It is possible to pay for a trip 24 hours before and up to/but no later than three hours after traveling through the tunnel.
If no action is taken or if a car goes through the tunnel after the 3 hours the toll charge will be billed to the registered owner of the vehicle.

Is it possible to drive back and forth with the same trip?

No one trip through the tunnel is one trip. If you go back and forth you need to buy 2 trips.

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